Big Mountain Drugs Reviews | bigmountaindrugs.com @ PissedConsumer

Anonymous

Guest-2434911

Philadelphia, Pennsylvania

Fruad and deceptive

Feb 25, 2021

1.0

After going through most of completing the order, they kept trying to force me to join a "savings membership program". They were insisting i join the program, they ended hanging up on me. They had already got my credit card info, so I reported it stolen. I got my cc account canceled before they could charge me. They were badgering though the process. Do not trust anything they say to you. Whatever you do, do not use the web site, it asks for your checking account info.

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User's recommendation: Avoid at any and all costs

William J Opz

Poor experience with every refill

Jan 06, 2021

2.1

I have begrudgingly dealt with Big Mountain Drugs for 2+ years solely because my primary doctor recommended them for cheaper prescription drugs and faxes my refill prescriptions directly to them to keep on file. Without exception, every refill effort has been a hassle requiring extra steps. They now can't accept Visa, so you have to jump through hoops because they presumably can't follow Visa's guidelines to maintain that relationship. Experiences with their customer service reps only underscore they must hire the most inept people available, do no training, and replace them frequently. It is NOT worth the frustration to deal with these imbeciles.

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Preferred solution: A referral to a better pharmacy

User's recommendation: Use anyone else for a smooth transaction.

James L Nyi

James L Nyi |

Conway, South Carolina

Carragelose nasal spray

Jan 21, 2021

Do you carry this product? ??????????.... .?.....???? .???? ???????????????????????????..???????????????????????????????.?????.??

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Anonymous

Guest-1725387

Lima, Ohio

Great service

Dec 07, 2019

5.0

Placed my first order, everything came on time. Every one I talked to was very helpful, getting me through my first time ordering. Prices are great compared to here in the US . I recommend Big Mountain Drugs.

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paul b Vof

Help with sign in

Sep 25, 2019

I have lost all my information from my computer. I have been a customer of yours for many years.. Can you assist me with your sign in page so I can reenter my account information thamk you Paul Pauloski papaulos@***.com

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Reason of review:

Good quality

CARL S Gux

NO PROBLEM

Sep 11, 2019

WOULD LIKE TO PLACE REPEAT ORDER

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Cynthia R Yhx

Medication held up in USA FDA Customs

Feb 24, 2019

4.0

I have been ordering Domperidone (Motillum) through Big Mountain Drugs for 5 years. My last order in 2018 had several delivery errors that was remedied after several phone calls. I waited the expected 21 days for first order. Called Customer Service (CS) to inquire and encouraged to wait a bit longer. Orders have to clear Customs in the USA and they have no control of THAT process. Next, it had been 5-6 weeks since I placed my order. I called CS and complained that I was out of my medication and I have been waiting double the delivery time. I inquired details of the transit of my order and was told they do not track any of their orders and then the same “clearing Customs” excuse. I demanded a (no cost) re-issue delivery and at an expedited rate and was processed with helpful and efficient service. In a matter of days to a week later my medication arrived. There was no evidence of ANY additional postage required to be delivered to me. Why can’t I get or even pay for that delivery time every time? While CS was processing my replacement order, they asked me to just call them when I get order #1 and then I could pay for them. My reply was “Absolutely Not”! I will not pay Mountain Drugs for its’ incompetence. About 4 weeks later I received a letter from the FDA stating an order I had with Big Mountain Drugs was being withheld in the USA LA Customs and I could go there to retrieve my medicine. I could not be bothered and refused to use my time, gasoline and money to finish their work. For the delays to medicate my medical condition. Yes, I am going to order again with Big Mountain Drugs. I searched the FDA website for Big Mountain Drugs and “Internet Marketing of an Unapproved and Misbranded Drug” and found only one instance in 2013. I can recommend to place an order with Big Mountain Drugs.

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Pros:

Availability of customer service
Medication as described

Cons:

Lack of expeditious shipping options
Thorough customer service
No shipment tracking

Reason of review:

The replacement order was processed immediately and arrived sooner than expected.

Anonymous

Guest-1116124

Great deals

Oct 17, 2017

4.9

I've worked with Big Mountain and its predecessor for almost a decade. This place helps me avoid getting ripped off by big US pharma companies. They did lose track of a fax once or twice, but corrected the problem the best they could. When one order got stuck in Customs, they quickly refunded and reordered. Overall, it's been well worth the effort.

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Reason of review:

Good quality

Anonymous

Guest-1093820

Bad alternative drug

Aug 29, 2017

I ordered a refill for Synthroid which I have ordered before, but this time I chose the one from India, which on the website says Synthroid, Abbott, India. When it arrived it was not Synthroid but Thyronorm, and was a different color and shape. I called and spoke to customer care and a pharmacist and was assured that it would be exactly the same. i believed them. However, this drug made me very ill. Do not take this as a substitute. I called customer care and spoke to Mona who was very unhelpful. She said I could pay again and they would send the real Synthroid. Sounds like a scam to me! Won't be using them again!!!

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Loss:

$44

Cons:

Customer service

Reason of review:

Not as described/ advertised

Preferred solution: Deliver product or service ordered

Anonymous

Guest-1104915

Excellent service

Sep 23, 2017

4.8

They go by the physician prescription exactly. They notice me when new Rx needed. I like their service.

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Reason of review:

Good customer service

Anonymous

Guest-1099814

Great company to do business with!

Sep 12, 2017

4.6

I have been useing Big Mountain Drugs for close to ten years. Everthing has been great. You people who have complained probably don't understand the law. If you order a generic, they can supply you any brand generic they have availible. It is only on Name Brand that you have to approve a change...They are great!!!!!

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Reason of review:

Good customer service

Chanise Lmq

Longmont, Colorado

Don't do business with this company!!!!

Oct 26, 2016

I ordered asthma drugs for my daughter, and she was not home when the drugs arrived. She went to the post office to get the package a few days later and the package already been sent back.

They would not accept a credit card, so I foolishly used my debit card. Mountain Drugs just kept stalling me after the drugs were sent back, and said it would be redelivered but could take months. It has been over a year and I have not received the drugs. Mountain Drugs will not give me a refund and told me to take it up with my bank.

My bank has a 60 day cutoff for debit card disputes.

I am out of hundreds of dollars with no recourse. They should put this warning in big bold letters on their site that "you will will never receive your drugs or money back it post office sends them back".

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Loss:

$250

Cons:

Lost my money

Reason of review:

Order processing issue

Anonymous

Guest-968210

Big Mountain Drugs - Multiple Scripts Review

Dec 06, 2016

4.2

Have used Big Mtn for years They are outstanding!

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Reason of review:

Good customer service

2 comments

Guest-1390627

Nov 12, 2017

Have had excellent service from Big Mountain Drugs and their CSR's.

Had one product lost in transit in Germany, the prescription was refilled without charge to my account.

Always received exactly product ordered except for the international name of drug vs.

US name such as Salbutamol rather than Albuterol Sulphate.... same product manufacturerd by GlaxoSmithKline and brand name of Ventolin©.

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Anonymous

Guest-901862

Tucson, Arizona

Inefficient bordering on incompetent service

Aug 16, 2016

UNBELIEVABLE! Very poor service. Poor fax line. Poor computer skills. Poor service. Give patients the run around. One person has no idea what the other person is doing there. Beware. I would be concerned about the medicines received since the service is so very, very poor.One person says they didn't receive a voided check. Another says they didn't get a prescription and then another says they couldn't read the date. Another says it wasn't there, and so on. This is now over a week of cat and mouse for a prescription for a pill not available by US pharmacies. Then one has to be forced to listen to mostly bad rock music. The doctors office is also put out...

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Reason of review:

Poor customer service

1 comment

Guest-1823913

Feb 11, 2020

Always good service

Helpful

Anonymous

Guest-833881

Clifton, New Jersey

Big Mountain Drugs Scam

Apr 21, 2016

I had been taking Levitra 20 mg pills for years (very expensive, but they worked). I received word that I could obtain the same brand/dose at lower cost and sent my prescription to Big Mountain. After receiving the pills, I took one and felt absolutely no effect (0 efficacy). I called to complain and the "customer service" agent could only offer me FREE SHIPPING on my next order - like I'm going to order ANYTHING from them again. He did not ask me for a batch number and only told me they have been working with the supplier (Bayer Turkey) for many years. Bottom line - a big scam with a no return policy and no investigation, which ended up being a lesson costing me hundreds of dollars. Stay AWAY!

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1 comment

Guest-1513323

Jul 05, 2018

Wow by reading the reviews... I definitely would not try to buy anything from Big Mountain drugs... Sounds like a typical total scam to me

Helpful

Anonymous

Guest-872693

Walton, Kentucky

Bistolic 10Mg And Viagra 100Mg Review

Jun 27, 2016

5.0

I have moved a couple of my prescriptions to Big mountain and have never encountered ANY problems. The prices are 60 to 75 percent cheaper than the med's i have received from U.S. pharmacies. The quality of the drugs are good ! They work exactly the same and the savings mean a lot to my family. My father recommended Big mountain to me years ago. He was also a satisfied customer !

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Reason of review:

Fair pricing

1 comment

Guest-1823914

Feb 11, 2020

Same here , my primary care physician recommend Big Mountain Drugs to me !

Helpful

Contact Information

Website:

www.bigmountaindrugs.com

Mailing Address:

Unit #202A, 8322 130th Street

Surrey, British Columbia V3W 8J9

Canada

Phone:

(877) 223-9977

Contact Big Mountain Drugs Customer Service

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Big Mountain Drugs

Big Mountain Drugs Overview

Media from reviews

Top Big Mountain Drugs Reviews

"Great service"

"Fruad and deceptive"

Fruad and deceptive

Poor experience with every refill

Carragelose nasal spray

Great service

Help with sign in

NO PROBLEM

Medication held up in USA FDA Customs

Great deals

Bad alternative drug

Excellent service

Great company to do business with!

Don't do business with this company!!!!

Big Mountain Drugs - Multiple Scripts Review

Inefficient bordering on incompetent service

Big Mountain Drugs Scam

Bistolic 10Mg And Viagra 100Mg Review

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