Big Mountain Drugs Complaints and Reviews

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Big Mountain Drugs
Main address: Unit #202A V3W 8J9 British Columbia Canada
1-877-223-9977, 1-877-253-9977,
  • 19 complaints
  • $456 claimed losses
  • $24 average
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  • Jun 07
  • Drug Stores and Drugs
  • Sydney, New South Wales
  • Prescription Delivery
  • 9

I have ordered from them twice and no problem. The medication is sent from India but so what.. as long as they arrive and work ... which they do.... I suspect that many of the complaints here are from people who have been scammed by sites pretending to be Big Mountain... make sure you are logging in to the .com and not something else.... Just trying to give credit where credit's due here... These... Read more

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  • May 20
  • Drug Stores and Drugs
  • Kansas City, Kansas
  • Prescription
  • 26

I have been using this pharmacy for more than four years to order a medication that is about $130 per month in U.S. and $44+$10 shipping for a 3 month supply through this company. Yes this medication has been shipped from several different countries and I don't mind a bit. It is the same medicine each time and I have never noticed that it is not working the same. This medication is not... Read more

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  • May 13
  • Drug Stores and Drugs
  • New Orleans, Louisiana
  • Medications Order
  • 38

They claim to be a Canadian pharmacy. They are not. Their drugs come from Singapore, if they arrive at all. They seem to get lost in the mail quite a bit and they do not give REFUNDS. It's a complete scam. COMPLETE SCAM. Do not give them your money. They will tell you, oh, the US Post Office left you a notice. And you didn't claim the package. So it's on its way back to Singapore (not... Read more

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  • Mar 24
  • Drug Stores and Drugs
  • Denver, Colorado
  • Online Prescription Drugs
  • 1
  • 46

After waiting 3 weeks to receive the meds I ordered, I called and was "helped" by an extremely rude and nasty rep. This RIDICULOUS excuse for a customer service rep (on oxymoron in terms) insisted they had not received the prescription which I had faxed. I tried 6 more times, they still insisted they did not receive the faxed prescription. I asked if I could call it in (I am a vet), and the... Read more

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  • Jul 04, 2013
  • Drug Stores and Drugs
  • Boniva
  • 2
  • 267

We went through all the sign up and they kept adding more requirements, we kept sending e-mails nothing... kept calling nothing they kept saying they had not received the prescription then finally they "GOT IT" but it wasn't in the format they wanted although I went though it word for word with them at the start. We finally got fed up and went with another Canadian Pharmacy. Don't waste your... Read more

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  • Jun 09, 2013
  • Drug Stores and Drugs
  • Phoenix, Arizona
  • Generic Pharmaceuticals
  • 87

These guys are at the front line of the people's war against big pharma and their henchmen in the US Congress. Very polite by phone, give accurate time estimates, and they always explain that even if shipped through UK, the source might be another emerging country ("OMG... that's not in Kansas, Toto!") Get over it America. Non-US drug manufacturers are not Bangladeshi textile shops. If you can't... Read more

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  • Jun 08, 2013
  • Drug Stores and Drugs
  • Medication Refill
  • 85

Ordered a refill on medication that was supposed to be manufactured/dispensed from the UK. Product instead arrived from Turkey! Called to place complaint: refuse to take medication back stating no refund/ no return policy. Supervisor stated I was told that the manufacturer was in Turkey. I told him I was not informed this. This company is under investigation by the US FDA: avoid at all costs:... Read more

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  • Jun 04, 2013
  • Drug Stores and Drugs
  • Newark, Delaware
  • Prescriptions
  • 79

This was my first time ordering a prescription drug from Canada. Big Mountain Drugs was very helpful, polite and knowledgable. They took all the information over the phone. I faxed the prescription the next day. They called me within two hours of faxing it. I had my drugs in 10 days. I would highly recommend Big Mountain Drugs. I will definitely be using them again. So much cheaper than... Read more

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  • May 07, 2013
  • Drug Stores and Drugs
  • Wenatchee, Washington
  • Pharmacy Prescriptions
  • 60

We are satisfied customers. My daughter and I have both used Big Mountain for several years and have never had a problem. We always allow at least 3 weeks for am order to arrive, have them contact us, making sure our contact information is correct, and if there is a time we have missed a contact call, we call or email them, the same applies to sending in a fax. Email works well. The phone... Read more

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  • Mar 06, 2013
  • Drug Stores and Drugs
  • Troy, Michigan
  • Plavix
  • 1
  • 73

I was reading the complaints about this company and had to write. I have never had any problem with them. Yes, they do call to confirm, but only if you check that box on the order form. It is best to check the box, then you will know for sure they received the fax. One time, they didn't find my fax but it was resolved in a few minutes with me refaxing. They have always been courteous and I... Read more

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